Effective Date: October 23, 2025
Last Updated: October 23, 2025
At TradesCrafter, we strive to ensure that every client receives fair value from our products and services. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions, setup fees, and license-based software access.
By subscribing to or purchasing any TradesCrafter product or service, you agree to the terms set forth in this Refund Policy.
All fees paid for subscriptions, setup, or license access are non-refundable except in the specific cases described below. Because our Services involve immediate access to proprietary systems and trading software, refunds are limited to cases where qualifying conditions are met.
Refund eligibility applies only to the first trading account registered to your license at the time of your initial purchase. Subsequent accounts or additional licenses are not covered under this refund policy.
A refund may be granted under one of the following circumstances:
If within your first 90 days of using a TradesCrafter algorithmic trading license your account experiences a drawdown exceeding 30% of its starting value due to overall market conditions classified as a Bear Market, we will refund your initial setup and licensing fee.
For the purposes of this policy, a *Bear Market* is defined as a decline of 20% or more in the S&P 500 Index from its recent peak.
This protection applies solely to your first account licensed through TradesCrafter upon joining our platform.
If you were charged multiple times for the same subscription or if a payment was processed in error, we will issue a full refund for the duplicate or erroneous transaction.
If a purchased service (such as access credentials, license key activation, or environment deployment) was not delivered or provisioned within 7 business days, and you no longer wish to proceed, you may request a full refund.
Refunds will not be issued under the following conditions:
Subscriptions may be canceled at any time before the next billing cycle to avoid future charges. Cancellation takes effect immediately but does not retroactively refund previous payments.
You may manage cancellations through your TradesCrafter client portal or by contacting [email protected].
To request a refund, please email [email protected] with:
All refund requests are reviewed within 5–10 business days. Approved refunds will be processed to the original payment method within 7 business days of approval.
Promotional or discounted subscriptions may carry additional terms that supersede this policy. These details will be clearly disclosed at the time of purchase.
TradesCrafter is a brand operated by 0SPX AutoTrades, LLC, an independent technology provider.
0SPX AutoTrades and TradesCrafter are separate entities that collaborate for software licensing and service fulfillment purposes.
Corporate Relationship:
Each entity functions independently and maintains separate operational, financial, and legal responsibilities.
TradesCrafter (Operated by 0SPX AutoTrades, LLC)
Email: [email protected]
Website: https://tradecrafters.com
Address: 255 S Orange Ave STE 104, Orlando, FL 32801
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Trading involves significant risk and may not be suitable for every investor. The use of leverage or margin can increase both profits and losses, and users should trade only with funds they can afford to lose. All strategies, algorithms, and examples shown are strictly for demonstration purposes and do not represent guaranteed outcomes or future performance.
No representation is made that any user will or is likely to achieve profits or losses similar to those discussed. Past performance is not necessarily indicative of future results. Market volatility, execution delays, or technical failures may result in unexpected losses. TradesCrafter™ and 0SPX AutoTrades, LLC provide technology, software, and educational materials for informational and educational purposes only. They are not financial advisors, broker-dealers, or registered investment advisers. They do not provide personalized investment recommendations, do not manage or direct client accounts, and have no discretionary authority over trading decisions. Users retain full control over all trade execution and broker activity.
By using our Services, you acknowledge and accept all inherent risks associated with algorithmic trading, and agree that TradesCrafter™ and 0SPX AutoTrades, LLC are not responsible for any financial losses or outcomes resulting from your use of the platform. Read the full Risk Disclosure & Disclaimer.
